Privacy policy

PRIVACY POLICY

Last updated: May 2026

At FARMACELL, operated by Calze G.T. S.r.l. (“Company”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from us.farmacell.com.

By using our website, you consent to the practices described in this Privacy Policy.

1. Data Controller

The data controller responsible for your personal information is:

Calze G.T. S.r.l.
Italy
Email: info.us@farmacell.com

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • Order details
  • Customer support communications

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referral URLs
  • Website interaction data
  • Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Manage returns and refunds
  • Send transactional communications
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Send marketing communications (where permitted by law)
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent where required

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties that help us operate our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Marketing and analytics providers
  • Customer service platforms
  • Fraud prevention providers

These third parties only receive the information necessary to perform their services.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and support marketing activities.

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders
  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

8. International Data Transfers

Your information may be processed outside your country of residence, including in the United States and other countries where our service providers operate.

We take reasonable measures to ensure your information remains protected in accordance with applicable privacy laws.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability

To exercise any of these rights, please contact us at info.us@farmacell.com.

10. Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, misuse, disclosure, or loss.

However, no online transmission or storage system can be guaranteed to be 100% secure.

11. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

14. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Calze G.T. S.r.l.
Email: info.us@farmacell.com
Website: us.farmacell.com